Tech support

While working on my multimodal project for my technology class last semester, I didn't even consider the writing center as a source of help. I made friends with the tech staff at Taylor University. Tenerally, I was quite satisfied with the tutoring sessions; however, that changed to dissatisfaction when the "tutor" took over my computer. I wonder how the tech staff is trained to work with its "clients". In addition, I wonder if the writing center staff at BSU would have been able to help me with my projects.