I really appreciate Coogan's interpretation of Goffman's "face-work" as it complicates the student/tutor relationship. Both are working to create a certain images and then need to maintain those images, for themselves or the other person. This is just as true in the classroom too. This complication of the "simple" relationship is a perspective I think we haven't seen much of yet.
I also appreciate the way that he discusses how these "faces" change in the email tutorial, but that they are just as present. I haven't yet fully processed this part of the face issue, but I am glad to have it to think about.
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