Training Tutors a big responsibility

Harris purports that tutors need adjustments in "attitude and preconceived notions," "how to draw on skills in a tutoring situation," how to introduce theoretical concepts," and how to be flexible, collaborative, and patient so that "students will actively seek out their own solutions and answers that result in real learning" (305). How can undergraduate peer tutors learn and put into practice all of this in such a short time? I know some of you stated in class that you really had no training that would have addressed the above expected skills before starting tutoring. How confident did you feel when you started tutoring? Or did this just come naturally?